Who knew?

Unexpectedly I have had the most support and respect from agencies often demonized in health care. I have prepared myself mentally and physically for necessary phone calls and communication that has opened my eyes. I have had support and encouragement from individuals working for the government or insurance companies. They call to check on me, offer unsolicited advice on required forms and work to make sure the process is smooth and non-problematic. I am so vulnerable right now, instead of taking advantage like so many would have you believe, my help has been an awakening.

Human beings are amazing. Individually we will go the extra mile to reach out and work to help others. The challenge, we are working through layers of red tape. This red tape can guide care or inhibit receiving necessary treatment. What determines this is the individual. Who helps and their knowledge base can work to make this process simple, or it can complicate it beyond comprehension. There have been times my advocate has had to argue with staff members to ensure that I received needed care. Now this, working with state and federal governments I have cheer leaders and advocates. Who knew?

Specific examples:

1. My short term disability case worker had me contact her directly with any concerns. She sent out requests for required paperwork well in advance. Then she worked to ensure that I had a good long term support worker and provided that contact information three weeks prior to the transition to ensure that no lapse in care occurred.
2. My long term worker has cheered me on. Ensured all documents were scanned and received and communicated with me when they were scanned into her files. She has educated me about working with Social Security and has offered herself as a support and I work through necessary care.
3. Social Security has created and online process that eliminates or decreases my need to talk to a specialist by phone or in person. I was given access and support; what forms to fill out, who to call, and when to apply. This information was relayed with an overriding concern that I have support and prayers as I heal.
4. Vocational Rehab has worked to ensure I have access to support for necessary skills and services. She communicates with me by email, making easier a process where I can forget information or lose track of questions. I can save and refer back to the message.

Individuals working within a larger framework have made a process approachable. I don't understand everything but they are there. My support team is incredible. So, oddly, a big "Thank You" to MetLife,  Social Security, and the State of Utah Office of Rehabilitation. Your people make government work.